Kuldeep Upadhyay
Senior Customer Success Specialist @Indeed
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WORK HISTORY
Senior Customer Success Specialist @Indeed
Supervised and mentored 10+ employees, closing client queries and retaining accounts through proactive engagements and feature upselling- Managed onboarding of the ATS for mid-market and SMB clients, supporting their hiring processes while cultivating strong relationships that resulted in renewals and long-term client partnerships- Utilized AI tools and industry-specific expertise to assist clients in sourcing and identifying the most suitable candidates for their needs- Demonstrated ability to support teams by handling escalated calls related to platforms issue, and managing meetings and conferences to ensure consistent KPI attainment- Provided the team with insights on emerging trends and innovative ideas to help achieve targets- Conduct one-on-one meetings with team members to ensure KPIs are consistently achieved.
EDUCATION
Kristu Jayanthi College, K. Narayanapura, Kottanoor Post, K.R. Puram, Bangalore-77
BCom - Bachelor of Commerce, B.com (Tourism)
ABOUT KULDEEP UPADHYAY
Senior SBS Optimization and Content Acquisition Specialist with 10+ years of expertise in business development, recruitment, ATS-driven talent acquisition, and SaaS-driven market expansion. Skilled in strategic negotiation, customer relationship management (CRM), and executive-level (CXO) engagement. Demonstrated ability to drive new client acquisition, optimize business growth strategies, and build sustainable long-term partnerships. Strong communicator with a proven track record of exceeding targets in fast-paced, competitive markets.
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