Kuldeep Singh
\"Major Incident Manager | ITIL Expert | Skilled in Crisis Management, SLA Optimization, Incident & Problem Resolution, Service Delivery, and Automated Solutions\"
- Role
- Major Incident Manager at Wipro
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Kuldeep Singh
Seasoned Major Incident manager with around 4+ years of experience in high-velocity…
Experience
Major Incident Manager
Jul 2023 — Present
Spearheaded the entire Major incident management lifecycle, handling Severity 1 andSeverity 2 incidents to ensure rapid recovery of IT services.Conducted detailed investigations of major incidents and provided root cause analyses(RCA) to stakeholders, documenting actionable insights to prevent recurrence.Acted as the single point of contact during high-priority incidents, facilitating technicalbridge calls and coordinating communication between IT teams and Post-Incident Reports (PIR) to capture incident timelines, root causes andrecommendations for continuous service improvements.ITIL FRAMEWORK Incident / Problem / Change / Knowledge / Quality / ResourceManagement.Accountable for resolving outages through workarounds or permanent fixes andcreating an Incident Timeline Report immediately after resolution.Manage and coordinate activities throughout the ticket lifecycle and prepare and sendvarious reports to the Senior Management Team.
Education
Pune University
Bachelor, Engineering
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