Kuldeep Singh
Operations Manager – BFSI @ Tata Consultancy Services | PMP® Certified | French Language Expert | MBA | Six Sigma Green Belt
- Role
- Operations Manager at Tata Consultancy Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Kuldeep Singh
As an Operations Manager at Tata Consultancy Services since January 2020, I lead a Commercial Lending Operations team, overseeing processes such as mortgage, collateral, payouts, payments, and compliance. With a focus on capacity planning, KPI management, and volume forecasting, I drive operational excellence through effective performance reviews, team development, and MIS reporting. I leverage my French language proficiency to support international clients while fostering strong stakeholder relationships and ensuring high-quality service delivery. With over 15 years of experience in BFSI operations, quality management, and people management, I bring expertise in commercial banking, sales operations, and client support. My professional journey includes prior roles at HSBC and 24/7 Customer Pvt. Ltd, where I honed my skills in regulatory compliance, KYC/CDD processes, and quality control. As a PMP-certified professional, my mission is to align operational capabilities with organizational goals, empower teams, and drive process optimization.
Experience
Operations Manager
Jan 2020 — Present · Chennai, IN
TCS – Assistant Manager Operations Chennai • 01/2020 – Current | Client: Bank of Montreal. Leading and managing a Commercial Lending Operations team (Mortgage, Collateral, Payouts, Payments, Account Conversion, Loan IQ, Compliance, etc.) ensuring seamless service delivery. Driving capacity planning, KPI management, and volume forecasting, with timely MIS reporting. Conducting performance reviews, training, and development to align team goals with organizational objectives. Maintaining quality standards through continuous monitoring, coaching, and feedback. Leveraging French language skills to support French-speaking clients and strengthen global relationships. Managing stakeholder communication, providing insights on emerging business and operational risks. Recognizing and motivating employees through rewards and recognition programs, boosting team morale.
Education
NMIMS CDOE
MBA in Banking & Finances , Banking and Financial Support Services
Alliance Française de Pondicherry
DELF, French Language
2009 — 2011
Rajasthan university
B.sc, Biology, General
2006 — 2009
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