Kuldeep Shrivastava
Senior System Engineer @ValueLabs
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WORK HISTORY
Senior System Engineer @ValueLabs
Indore, IN
Managing and resolving IT support tickets via ServiceNow (onsite and remote support)Provisioning, configuring, and deploying laptops/desktops across multiple OS platforms:Windows, Ubuntu, and macOS environmentsPerforming system setup including OS installation, software configuration, and user onboardingHandling end-user support for hardware and software issues (OS crashes, performance issues, etc.)Managing user accounts and permissions in Active DirectoryPerforming domain join activities for new users and systemsProviding VPN access setup and troubleshooting connectivity issuesManaging office IT infrastructure including network access and system readinessConfiguring and providing Wi-Fi access to users as per organizational policiesCoordinating with users for issue resolution and ensuring minimal downtimeSupporting IT operations through both remote troubleshooting and onsite assistance
EDUCATION
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering (B.E.), Electronics and Communications Engineering
SKILLS
ABOUT KULDEEP SHRIVASTAVA
I’m an experienced IT Professional with over 5 years of expertise in managing and supporting IT infrastructure across cloud and on-premises environments. My work spans system administration, network setup, endpoint security, and user support—ensuring smooth, secure, and scalable operations.I specialize in Microsoft technologies, including Azure, Office 365, and Active Directory, along with strong hands-on skills in Windows and Linux server environments. I’ve led and supported domain migrations, handled IT asset lifecycles, and resolved issues both remotely and onsite through structured ticketing systems.I take pride in being a reliable, solutions-driven team player with a passion for optimizing IT systems and delivering excellent support experiences. Key Skills & Tools:Infrastructure & Servers: Windows & Linux Server Management, OS Deployment & TroubleshootingCloud & Identity: Microsoft Azure, Office 365, Active Directory, Domain MigrationsSecurity & Devices: Endpoint Protection, Antivirus Solutions, MFP & Network Printer SetupOperations: Ticketing Tools, IT Asset Management, Remote/Onsite Technical Support
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