Kuldeep Sharma
Information Technology Executive @Girnar Care
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WORK HISTORY
Information Technology Executive @Girnar Care
Handled Linux-based servers and workstations for smooth operations. Managed user accounts, permissions, and backups. Installed and configured applications like Zoiper, Samba, and Apache. Diagnosed network and hardware issues and implemented timely fixes. Coordinated with the helpdesk for ticket resolution and daily IT tasks.
EDUCATION
Mangalam School of Management & Technology
Bachelor's degree, Computer Software and Media Applications
Mangalam School of Management & Technology
Bachelor of Computer Applications
ABOUT KULDEEP SHARMA
Technical Skills:Proficiency in Windows and Mac operating systems.Knowledge of computer hardware components and peripherals.Familiarity with common software applications and troubleshooting techniques.Basic networking knowledge, including TCP/IP, DHCP, DNS, and VPN.Problem-Solving Skills:Strong analytical and troubleshooting abilities to diagnose and resolve technical issues.Ability to work under pressure and handle multiple support requests simultaneously.Communication Skills:Customer Service Skills:Patience and empathy to handle user frustrations and provide calm, professional assistance.Strong focus on user satisfaction and timely resolution of issues.System Maintenance:Perform routine maintenance tasks such as backups, disk cleanups, and system updates.Monitor system performance and optimize as needed.Software Management:Install, configure, and update operating systems and application software.Troubleshoot software issues and assist with software installations and upgrades.Hardware Management:Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.Diagnose hardware problems and replace faulty components as necessary.Key Features of JumpCloudDirectory Services:Centralized directory to manage user identities across various systems and applications.Supports multiple platforms, including Windows, Mac, and Linux.Integration with popular identity providers like Google Workspace, Office 365, and more.Device Management:Enables centralized management and security of Windows, Mac, and Linux devices.Enforces security policies, such as disk encryption, screen lock, and antivirus.Provides remote commands and script execution capabilities.
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