Kulbhushan Kashyap
Customer Experience I Customer Journey I Complaint Management I CX Consultation I Escalation/Complaint Management I NPS I TNPS I Digital Analytics and Insights I Contact Centre | Bid Management | Presales
- Role
- Deputy General Manager at YASH Technologies
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Kulbhushan Kashyap
With a strong foundation in business, management, and marketing gained from my education…
Experience
Deputy General Manager
Aug 2024 — Present
End-to-end management of the RFx, encompassing bid strategy formulation forvarious accounts. Client ExperienceCraft structured, compliant, and persuasive proposals tailored to client needs. Driving multi-million-dollar bids to achieve revenue growth while ensuring end-to- end operational accountability and delivering exceptional customer satisfaction.
Education
Manipal Academy of Higher Education
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
2005 — 2008
Skills
- Vendor Management
- Customer Service Management
- Management
- Team Management
- Software Documentation
- Project Management
- Bpo
- Transition Management
- Requirements Analysis
- Project Planning
- Outsourcing
- Service Delivery
- Business Analysis
- Mis
- Analysis
- Negotiation
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