Raman Kukreja
Customer Success Lead | Enterprise Account Management | Driving Retention & Growth Across $1.6B+ Accounts | Actively Exploring New Opportunities
- Role
- Customer Success Lead at HCLTech
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Raman Kukreja
I’m a Customer Success and Sales Leader with 10+ years of experience driving client retention, growth, and operational excellence. Currently managing a $1.6 billion portfolio at HCLTech, I lead customer success strategies and ensure seamless onboarding to maximize client value.With expertise in sales strategy, key account management, and leading high-performing teams, I’ve consistently exceeded targets and built long-lasting relationships. Certified in Freshworks Sales Foundations, I’m passionate about leveraging technology and customer-centric practices to deliver exceptional outcomes.My goal is to continue driving innovation in customer success and onboarding, enhancing client experiences, and ensuring sustainable business growth.
Experience
Customer Success Lead
Jan 2024 — Present · Gurugram, IN
Lead end-to-end customer onboarding and account management processes, ensuring smooth transitions and high customer satisfaction.Managed a $1.6B portfolio of 89 Tier 1 clients, consistently driving performance and aligning service delivery with business goals.Developed and tracked KPIs (Client Health Index, retention rates) to optimize customer success and operational excellence.Fostered long-term relationships, improving client retention by addressing needs and ensuring high-touch service post-sale.Collaborated with senior leadership to implement customer engagement strategies, resulting in increased customer loyalty and a stronger service model.
Education
Lala Lajpatrai Institute Of Management
Master of Business Administration, Marketing
2015 — 2017
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.