Kukbir Singh
Lead DS-operation _ Flipkart || Ex .DHM -Zepto ||Ex.Store Manager -Blinkit || EX.Deputy Manager -Reliance ||Ex. Store Manager -Twenty four seven||EX.Team Leader- Future retail Ltd || EX. CSA- Big apple
- Role
- Lead Ds Operations at Flipkart
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Kukbir Singh
DARK HUB MANAGER -22 June 2023 to Till date Handling a sq.ft store with 32 staff and 120 riders. Working in INBOND & OUTBOND Both Process.Operational excellence improvement and achievement of Store MetricsPlanning, resource management and allocation. Process design, optimization and implementation based on lean & agile operations principles. Working on Defects for Good Quality Deliver to CustomerEnsure Every Order Deliver to Customer as Per ETA.Respond to customer complaints & comment and take prompt decision to resolve issues People management – Train, motivate and engage employees.Focus on Inventory By Cycle Count.Maintain a QC for Every Products Like Fresh as Well FMCGFocus on IPP increasing, O2A below 10, Minimum RTS, Minimum LLM.Make key decision for controlling on expiry & damaged products. Expense/P&L management: Control P&L by following cash/control security procedures, reviewing expense reports, and taking appropriate actions.Coordination with Warehouse Department – Supply chain Management. Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team. Maintain Assets records & Management. Controlling on shrink internal & external through different measure. Working on Packing Assign Time, Handshake, packing, O2A, LLM, RTS, NPS Major Escalations - Escalations which come through mail and have difficult queries solved within a given TAT. 10 Min Delivery Promise - Maintaining 10 Min Delivery Promise with keeping data for Performer & Under performer Riders And Took Action Accordingly. Riders Availability - Keeping & Maintaining Data of Required Riders at the store and closing the gap to fulfill with riders count. Riders Pay Roll - Ensuring that Every rider will get their payments in Promised Cycle count.
Experience
Lead Ds Operations
Jun 2024 — Present · Delhi, IN
Education
Jaipur National University
Master of Business Administration - MBA
2014 — 2016
Jaipur National University
Master of Business Administration - MBA
2014 — 2016
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