Kuber Vitkar
CX OpEx Professional | SAP, Salesforce & Power BI Expert | Six Sigma | Driving Customer Experience & Process Excellence | Digital Transformation.
- Role
- Customer Experience Operational Exellence Professional at Honeywell
- Location
- Pune City, MH, IN
- LinkedIn followers
- 500 followers
About Kuber Vitkar
Experienced CX OpEx professional with 9+ years in Order-to-Cash, Contract management, and…
Experience
Customer Experience Operational Exellence Professional
May 2025 — Present · Pune, IN
As a CX Operational Excellence (OpEx) Professional at Honeywell, I lead high-impact initiatives that enhance customer experience, streamline processes, and drive continuous improvement through technology and data-driven solutions.Project Management & Operational ExcellenceLead end-to-end execution of large-scale projects including SAP migrations and pricing transitions.Collaborate with cross-functional teams to deploy digital solutions like E-billing and M2M tools.Drive RCA and CAPA initiatives to solve complex issues and ensure process quality.Maintain strategic reporting systems and support the Accelerator Operating System (AOS) framework.Order Management & Customer ExperienceManage the complete order lifecycle, from pre-order inquiries and validation to scheduling and backlog resolution.Act as a liaison between customers and internal teams to enhance satisfaction and reduce cycle time.Support claims management, complaint handling, and special pricing processes.Continuous Improvement & Digital TransformationApply Honeywell Operating System (HOS) methodologies to drive process enhancements.Identify improvement areas, implement automation tools, and optimize task workflows.Support AI initiatives and lead digital onboarding to strengthen the customer journey.Transition Support & Team DevelopmentManage documentation updates and risk identification during process transitions.Support ERP/CRM implementations (SAP, Salesforce, InContact) and lead user adoption.Serve as a Subject Matter Expert (SME), mentor new hires, and facilitate best practice sharing.
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