Kuber Barik

About Kuber Barik

RESUME HIGHLIGHTS: • Overall experience of 17 years including 10+ years in IT Service…

Experience

1. Engagement Manager

   Capgemini

   Dec 2021 — Present · Hyderabad, IN

   Enhanced service delivery by developing and implementing efficient processes.Reduced turnaround time with effective resource allocation and task prioritization.Improved service quality, addressing client concerns promptly and professionally.Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.Fostered strong relationships with clients to maintain long-term partnerships and drive business growth.Implemented performance metrics to evaluate team effectiveness and identify areas for improvement.Developed training programs to enhance employee skills and boost overall productivity levels.Conducted regular reviews of service offerings, identifying gaps in the market, and recommending new solutions accordingly.Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.Collaborated with sales teams to develop strategies that maximized revenue generation through upselling or cross-selling opportunities.Assisted in the development of annual budgets, ensuring alignment with organizational objectives while maintaining fiscal responsibility.Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.Managed vendor relations proactively, negotiating contracts beneficially for both parties involved.Ensured regulatory compliance throughout all aspects of operations, minimizing potential risks.Facilitated completion of deliveries and verified documentation.Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support.Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.Met with business leader\'s to better understand IT issues that negatively impacted businesses.Contributed to internal and external account reviews.

Education

• IIAS university, Kolkata

  BSC in Hotel Management, HM

  2004 — 2008

• B.R.G.H. High School

  Commerce, Accounting

  2002 — 2004

• Tribeni Tissues Vidyapith, Kolkata

  Normal, Normal

  1987 — 2002

Skills

• Hotel Front Office
• Call Centers
• Sales Management
• Software Installation
• Sales Operations
• Tcp/Ip
• Customer Service
• Marketing
• Training
• Customer Satisfaction
• IT Operations
• Service Delivery
• Technical Support
• Mac Os
• Technology
• Process Excellence
• Workforce Management
• Customer
• Call Center
• Dell Computers
• Hp Desktop
• Outsourcing
• Offshoring
• Bpo
• Time Management
• Windows 8
• Microsoft Word
• Employee Relations
• Dell Comp
• 10 Diamond Service
• Sla
• Query Resolution
• Laptops
• Soft Skills
• Vendor Management
• Microsoft Excel
• Microsoft Office
• Sales
• Printers
• Issue Resolution