Kuber Agarwal
Customer Success Manager at Criteo Digital Advertising || Campaign Management || Operations & Management
- Role
- Customer Success Manager at Criteo
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Kuber Agarwal
I have a total experience of more than 4 years as a Customer Support Analyst. Currently working with Vaco Binary Semantics on Google Hotel Ads process to provide support to Top tier Online Travel Agents (OTA), CRS and Hotel Chains like Booking.com, Wihp, Amadeus, Radisson Hotels, etc. to increase their business performance. I provide assistance in troubleshooting issues with their XML feeds and hotel related data. I analyze the low performance of their ads across the Google channels and suggest ways to improve.
Experience
Customer Success Manager
Jun 2025 — Present · Gurugram, IN
Developing and applying the right advertising support materials to enable clients to effectively navigate and utilise Criteo’s Advertising Platform: Commerce Growth. This includes creating tailored resources, guides, and tutorials to enhance client understanding and platform adoption.Providing exceptional operational service to clients by adhering to SLAs, demonstrating strong prioritization skills, and ensuring timely resolution of inquiries and issues.Leveraging programmatic advertising expertise to optimize client campaigns, including retargeting strategies, audience segmentation, and performance analysis to drive measurable results.Designing, launching, and managing advertising campaigns from inception to execution, ensuring alignment with client goals and maximizing ROI.Utilizing CRM platforms to maintain clear and consistent communication with clients, track interactions, and manage client relationships effectively.Resolving and troubleshooting client requests, ranging from simple access issues to complex technical bugs, by collaborating with cross-functional teams and applying problem-solving skills.Collaborating closely with the Account Strategy team to align on client objectives, share insights, and deliver cohesive solutions that drive client success.Continuously staying updated on industry trends, platform updates, and best practices in programmatic advertising, retargeting, and campaign management to provide cutting-edge support and recommendations to clients.
Education
RAJA BALWANT SINGH MANAGEMENT TECHNICAL CAMPUS, AGRA.
Bachelor of Business Administration - BBA
2015 — 2018
St. Clare's Sr. Sec. School
Intermediate
2000 — 2015
RAJA BALWANT SINGH MANAGEMENT TECHNICAL CAMPUS, AGRA.
MBA
2018 — 2020
Alliance Française de Delhi
Intermediate
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