Kty Sampath Kumar
IT Sr. Service Delivery Manager | Agile & ITIL Expert | 18 Years in Service Delivery Management, Project & Program Management, Application Lifecycle, and Information Security| Banking, Insurance, Life Sciences Specialist
- Role
- Sr Service Delivery Manager at ThoughtFocus
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Kty Sampath Kumar
Introducing to my career chronicles, I bring over 18+ years of experience in leading…
Experience
Sr Service Delivery Manager
Mar 2025 — Present · Bengaluru, IN
Leading service delivery for enterprise clients, ensuring SLA/KPI compliance and operational excellence.Drive continuous improvement and Automations, reducing incident resolution times and enhancing client satisfaction.Managing escalations, major incidents, and root cause analysis across cross-functional teams.Building strong client relationships through governance, reporting, and performance reviews.Leading and mentoring service delivery teams, promoting accountability and high performance.Ensuring compliance with ITIL standards and support strategic planning and resource alignment.Ensuring Project wise Resource Planning and Onboarding as per agreed Billing Dates and monthly Invoice generationsto the Client Partners as per SLA.Ensuring Resource Cost Optimizations, Account expense approvals as per ThoughtFocus and Client Business BudgetRequirements.Ensuring to present WSR, MSR, & QBR Reports as per SLAs and adopting improvement opportunities (as required).Preparing and maintaining SOWs as per the Projects in Pipeline and procuring the required Client Approvals/Agreements.
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