Kevin Toro

About Kevin Toro

Queens based Android developer and CS Educator. Building bridges between tech and the underrepresented through education and code! Technology is only at its best when everyone is involved in the creative process of any product. Inclusion and intersectionality are the driving forces behind great innovation. Aspiring to change the world, one line of code at a time.

Experience

1. Mobile Sdk Support Engineer

   Apryse

   Mar 2024 — Present · New York, NY, US

   Provide high-quality technical support to clients and customers regarding our Mobile SDK products, specifically related to Android, iOS, and other mobile/web technologies.• Collaborate closely with the development team to understand the product architecture, features, and functionalities to effectively address customer inquiries and issues.• Assist developers and customers in troubleshooting and resolving complex technical problems related to the SDK integration and usage.• Guide and educate clients in best practices for integrating and utilizing the SDK, ensuring efficient and effective implementation.• Investigate and analyze reported issues, documenting steps to reproduce, and working towards timely resolutions.• Document and maintain a comprehensive knowledge base of common issues, frequently asked questions (FAQs), and solutions for future reference and internal training purposes.• Collaborate with cross-functional teams to escalate and prioritize critical issues, ensuring prompt and satisfactory resolutions.

Education

• freeCodeCamp

  Full Stack Web Development, Computer Software Engineering

  2017 — 2018

• Pursuit

  Pursuit Fellowship, Android Development

  2017 — 2018