Kevin Tigges

About Kevin Tigges

Strategic and visionary leader with a proven track record of transforming customer engagement programs into high-impact, scalable engines of growth. As the leader of Microsoft’s headquarters Executive Briefing Center, I drive innovation at the intersection of customer experience, operational excellence, and business transformation. I bring deep expertise in aligning go-to-market strategies with enterprise priorities, accelerating pipeline and revenue outcomes, and evolving global programs to meet the pace of technological change.Renowned for building inclusive, high-performing teams, I lead with empathy, clarity, and accountability—fostering a culture where people thrive and deliver exceptional results. My leadership has consistently delivered record-breaking influenced pipeline and revenue, while maintaining top-tier customer satisfaction and employee engagement scores. I champion cross-functional leadership, AI-driven insights, and continuous improvement to ensure our programs remain future-ready and customer-obsessed.

Experience

1. Site Director and Delivery Lead Transformational Leader Driving Executive Engagement

   Microsoft

   Jul 2019 — Present · Redmond, WA, US

   As the strategic leader of Microsoft’s highest-volume Executive Briefing Center, I deliver transformative experiences for the most strategic, high-revenue global accounts. I drive innovation and operational excellence to meet evolving customer expectations and accelerate business outcomes.• Leading the Executive Briefing Program vNext, I’ve applied adaptive leadership to reimagine our global engagement model—driving AI-first workflows, aligning GTM strategy with Microsoft’s evolving priorities, modernizing execution processes, and transforming our speaker program.• Drive $43.1B of Influenced Pipeline and $11.6B YTD Influenced Revenue in FY25 and have exceed revenue projections year-over year (FY24 $30B to $14B; FY23 $18B to $9B).• Built and manage a high-performing, diverse team of Engagement Program Specialists, consistently exceeding NSAT target scores year-over-year (FY25 184.9/180; FY24 186.7/180; FY23 187.7/180).• Foster a culture of inclusion, clarity, empathy, and accountability achieving standout Employee Signals scores: 97 in Confidence and Overall Effectiveness (+9 vs. MSFT,+8 vs. MCAPS) and a Thrive score of 86 (+8 vs. MSFT,+3 vs. CET).• Support career growth with 5 team promotions and development opportunities over the last 2 years and groomed the Site Director for Silicon Valley.• Evolved the EBC into a depth-focused model through annual prioritization strategies targeting top-tier customers and strategic opportunities customers.• Championed the development of CEHub and the Global Speaker Program to scale high-impact engagements across delivery sites.• Pioneered hybrid engagement models, including Enhanced Microsoft Teams Rooms, achieving a 95% in-person/hybrid mix by FY22.• Seamlessly transitioned the EBC through the pandemic, from in-person to the creation of the Virtual Briefing Program to a hybrid delivery model post pandemic, maintaining top-tier customer satisfaction throughout.

Education

• The University of North Carolina at Chapel Hill

  Bachelor of Science (B.S.), Mathematics and Computer Science

  1980 — 1984

• Harvard Business School

  Changing the Game - Negotiation and Competitive Decision Making

  2010 — 2010

Skills

• Strategic Partnerships
• Professional Services
• Product Management
• Crm
• Enterprise Software
• Solution Selling
• Business Alliances
• Business Intelligence
• Sales
• Management
• Go-to-Market Strategy
• Saas
• Cloud Computing
• Partner Management
• Supply Chain