Kat Taylor
- Role
- Director of HR Executive Interviewer Team Manager Executive Coach Team Manager at Storeyline Resumes
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Kat Taylor
I am a Human Resources and People Operations Leader known for energetic innovation and…
Experience
Director of HR Executive Interviewer Team Manager Executive Coach Team Manager
Jan 2021 — Present
I have played a pivotal role in shaping the strategies, processes, and operations that have enabled this great company to thrive during unprecedented growth. I improved rhythms and accountability and charted new positions, now entrusted with a triple role cultivating and leading our growing team of professionals, to include executive interviewers and executive career coaches.* Upskilled and doubled the team, carefully recruiting, hiring, and training a new executive interviewer team of 20 with a depth of life experience and professional bearing. Increased both client and employee satisfaction by consistently infusing individual support, resources, best practices, and responsive leadership in a remote environment.* Independently manages the entire Storeyline team, recruiting, vetting, hiring, and training customer success advisors, executive career coaches, executive interviewers, specialized resume writers and professional office staff.* While conducting 35+ executive interviews each week as a newcomer, I recognized a lack of consistency and resources for training new hires to succeed. Created scripts and best practices that were endorsed by the CEO and implemented ideas companywide for increases in efficiency, consistency, and engaged onboarding.* Ideated a new revenue stream that addressed a pervasive client need – tailored executive coaching sessions geared toward interview preparation, job search initiatives, and career direction. Created the marketing for coaching sessions and hired, trained, and developed certified executive coach team, growing sessions to 50+ a week and $500K+ in new annual revenue.* In a dual role as In-House Executive Career Coach and Customer Success Lead, conducted personalized sessions and hosted review calls with dissatisfied clients. Zeroed in on common themes for process improvements.* As an Inside Sales Client Advisor, conducted high volume daily calls to increase traffic and generate $40K in weekly revenue.
Education
Franciscan University of Steubenville
Bachelor of Science (B.S.), Mental Health & Human Services and Theology
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