Sudesh Kumar

About Sudesh Kumar

Professional with exceptional leadership and team management skills with rich experience in ecommerce/retail industry. I have been associated with e-commerce retail systems’ having around ~16 years of experience in deploying and driving various transformation initiatives like Process Automation, Project Management, Operations Management, Knowledge Management, Business Excellence, Transactional Quality, Strategy Formulation and building culture of Quality. Retail Systems helps our retail business grow profitably by providing automation and tools for increasing selection, lowering prices optimally, managing in stock and getting the best terms from our vendors. The pricing operations and analytics team within. As a high achiever who has a successful record of delivering and exceeding targets, I can be relied upon to exceed both the individual and organizational goals. I am eager to deliver excellence at every opportunity.Exposure to: Project, product & program management methodologies, service delivery & stakeholder management, functional & technical user requirement documentation, user story definition. Experience in: Pricing Strategy, Competitive monitoring at scale, Process streamlining, solving operational issues using technology, operational planning, process automation, transitions and problem solving (IT & Operations), stakeholder management. quality management, backlog management & prioritization, quality control, market research, business and data analysis, pricing solutions, web analytics for e-commerce, operations and people management.

Experience

1. Senior Program Manager

   ClearDemand

   Apr 2025 — Present · Chennai, IN

   At ClearDemand (Erstwhile Bungee Tech), my role as a Sr. Program Manager is to drive end-to-end client programs by collaborating with SaaS, ML, and Data Collection engineering teams. Partnering with Customer Success to break down complex requirements, derive the level of effort (LOE), and plan sprints for seamless delivery. Serving as the bridge between CS and engineering to align stakeholders through detailed requirement reviews. Leading customer DEMOs / POCs with agile program execution to meet prospect expectations under tight timelines, often with minimal inputs.Key achievements:Built and own two data products—Brand and Category Normalization—enabling seamless customer data visualization and enhanced assortment analytics.Lead competitive intelligence through rigorous data and competitor analysis across Grocery, Pets, and Office Supplies segments, consistently exceeding coverage goals.Core competencies: Stakeholder management, data product development, cross-functional leadership, competitive analysis, and strategic data visualization.

Education

• Instituto Hispania

  Diploma in Avanzado, Spanish

  2012 — 2013

• Goethe institut

  Diploma B2.1, German

  2010 — 2011

Skills

• Sql
• Business Process Improvement
• E-Commerce
• Customer Satisfaction
• Training
• Html
• Expert in Spanish and German Language
• Microsoft Office
• Analysis
• Ownership
• Customer Service
• Process Improvement
• Team Management
• Analytics
• Data Analysis
• Vendor Management
• Management
• Business Analysis
• Project Management
• Quality Assurance
• Leadership