Ajay Badhan

Lead Operations @Sure Start Training Academy Limited

As Lead Operations at Sure Start Training Academy, I manage and organise key aspects of our training programs. My responsibilities encompass the coordination and oversight of training initiatives to align with industry standards and client expectations. I am tasked with sourcing, recruiting, and managing a team of qualified tutors, ensuring high-quality training delivery.My role involves actively finding and enrolling students in appropriate courses, enhancing operational processes for better efficiency, and upholding the highest standards of quality and compliance across all programs. I also focus on fostering strong relationships with clients to understand and meet their specific training needs.Through performance monitoring, I track the effectiveness of both training programs and tutors, using insights to drive continuous improvements. My leadership has significantly contributed to expanding the academy’s reach, elevating training quality, and achieving high levels of student satisfaction and success.