Kawika Smith
Assistant General Manager @Hard Rock Cafe
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WORK HISTORY
Assistant General Manager @Hard Rock Cafe
Honolulu, HI, US
EDUCATION
University of Nevada-Las Vegas
Bachelor of Science
University of Nevada-Las Vegas
Executive MBA
Kapi‘olani Community College
Associates
SKILLS
ABOUT KAWIKA SMITH
When the team Succeeds, it is all them. When they fail it is all you.\" A.U. I have an extraordinary passion in providing guests with phenomenal experiences, but more importantly, I am passionate of the success of my team members. An extremely versatile hospitality leader, with experience in luxury properties. Successfully managed multiple projects for teams of VIP Guest Experience, Guest Services, Concierge, Housekeeping and F&B. I am experienced in analyzing NPS scores and Guest Reviews, combating service errors and focusing on challenge areas. Collaborating with all departments, I help in creating action plans and creating training courses. I simply love the industry of hospitality and it is evident in my success.
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