Kawika Smith
Hospitality Leader | NPS Leader | KPI Action Planner | Elevating Guest Experience, Team Performance & Operational Excellence | Driving Scalable Success Across Luxury Brands | Property Forbes Guidelines Trainer
- Role
- Assistant General Manager at Hard Rock Cafe
- Location
- Honolulu, HI, US
- LinkedIn followers
- 500 followers
About Kawika Smith
When the team Succeeds, it is all them. When they fail it is all you.\" A.U. I have an extraordinary passion in providing guests with phenomenal experiences, but more importantly, I am passionate of the success of my team members. An extremely versatile hospitality leader, with experience in luxury properties. Successfully managed multiple projects for teams of VIP Guest Experience, Guest Services, Concierge, Housekeeping and F&B. I am experienced in analyzing NPS scores and Guest Reviews, combating service errors and focusing on challenge areas. Collaborating with all departments, I help in creating action plans and creating training courses. I simply love the industry of hospitality and it is evident in my success.
Experience
Assistant General Manager
Aug 2024 — Present · Honolulu, HI, US
Education
University of Nevada-Las Vegas
Bachelor of Science
2007 — 2010
University of Nevada-Las Vegas
Executive MBA
2022 — 2024
Kapi‘olani Community College
Associates
2005 — 2006
Skills
- Food & Beverage
- Customer Service
- Tourism
- Hospitality
- Leadership
- Hotel Management
- Resorts
- Guest Service
- Hospitality Management
- Recruiting
- Human Resources
- Event Management
- Front Office
- Management
- Hospitality Industry
- Training
- Hotels
- Pre-Opening
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