Kshitiz Poudel
Sr Analyst, Help Desk Support @CIBC
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WORK HISTORY
Sr Analyst, Help Desk Support @CIBC
Toronto, ON, CA
EDUCATION
Academy of Learning Career College
Diploma, Network and System Administration/Administrator
Tribhuvan University
Bachelor of Science - BS, Computer Science
SKILLS
ABOUT KSHITIZ POUDEL
15 years in experience as helpdesk and technical support, administration, and customer service. MCP, CompTIA A+, Server+, Security+ and Dell Certified System Expert certified. Advanced knowledge and experience of MS Office and Microsoft 365 suites supporting email migration, SharePoint and Teams. Experience on Windows Server and Workstation, MacOS and Linux operating systems, Android, and iOS. Experience on Active Directory, DNS, DHCP, Firewall, VoIP, VPN, Backup and virtualization technologies. Technical knowledge & skill to troubleshoot hardware and software problems, computer assembling and maintenance; troubleshoot network maintenance, willingness to learn and effectively apply new technologies. Result-oriented, team-spirited, and multi-tasking professional, capable to excel with minimal supervision and training, excellent planning, and organizational skills. Ability to understand and investigate problems and apply simple or complex principles, capable to generate reports for detailed analysis and develop documentation and manuals. Pursuing CCNA, ITIL foundation and Windows 10 MCSA Desktop AdministratorSoftware Development Life Cycle
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