Kshitij Girotra
Community Analytics | Social Analytics
- Role
- Assistant Manager at Genpact
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Kshitij Girotra
Community and Content marketing professional with 5+ years of experience, a proven ability to leverage social media to build brand loyalty and drive engagement. Skilled in content creation, community management, and social media analytics to achieve marketing objectives.
Experience
Assistant Manager
Dec 2024 — Present · Bengaluru, IN
Client : Banking Leading Community Management for an Australian Bank, driving a vibrant, positive, and highly engaged customer community.Building and optimising Sprinklr dashboards to track performance, sentiment, and trendsManaging Bank’s social media ecosystem across X, Facebook, Instagram, LinkedIn, TikTok, and YouTubeCultivating a healthy, supportive community environment through consistent, meaningful engagementDelivering comprehensive community reports and pulse check insights to key stakeholders from product, customer care, marketing teams Coordinating and prioritising brand-related logo requests, ensuring timely and accurate responsesPartnering cross-functionally with Marketing, Product, Design, Brand, and other teams to strengthen community experienceResponding to community queries with speed and empathy, ensuring a positive and safe digital atmosphere
Education
Bangalore University
Master of Business Administration - MBA, Marketing
2020 — 2022
Gateway College of Architecture and Design, Sonipat, Haryana
B.Arch, Architecture
2013 — 2018
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