Kshitiz Dwivedi
Customer Support Associate @Woodrock Infotech Private Limited
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WORK HISTORY
Customer Support Associate @Woodrock Infotech Private Limited
Lucknow, IN
Delivering 100+ customer interactions daily via phone, email, and chat with an average CSAT score of 95%+, exceeding company targets.
EDUCATION
Bundelkhand University, Jhansi
Bachelor of Arts - BA
ABOUT KSHITIZ DWIVEDI
I’m a customer support executive with a proven ability to deliver exceptional support experiences, resolve issues efficiently, and build lasting relationships with customers. Currently working as a Customer Support Executive, I combine empathy, clear communication, and problem-solving skills to ensure every customer interaction ends with satisfaction and trust.Before my current role, I led a team in a fast-paced environment—managing team members, monitoring performance, and implementing process improvements that boosted response times and customer satisfaction scores. This leadership background allows me to not only excel as an individual contributor but also to think strategically about team success, service quality, and operational efficiency.I thrive on turning challenges into solutions whether that’s calming an upset customer, untangling a complex service issue, or finding ways to make processes smoother for both the customer and the team. My approach is rooted in active listening, attention to detail, and a focus on measurable outcomes.Core Skills: Customer Support | Team Leadership | Process Improvement | Client Retention | Conflict Resolution | Service Excellence | Performance Coaching | Relationship ManagementIf you’re looking for someone who can deliver excellent service today and grow into leadership tomorrow, I bring both the frontline expertise and the leadership mindset to make it happen.
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