Kshitij Kshirsagar
Supply Chain - Business Solutions @DHL Supply Chain | Ex - Delhivery | S.K Somaiya College ‘23
- Role
- Supply Chain - Business Solutions at DHL Supply Chain
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Kshitij Kshirsagar
I am a dedicated and motivated professional with a strong educational background in…
Experience
Supply Chain - Business Solutions
Aug 2025 — Present · Thane, IN
Provided day-to-day support to business, managing operational and technical queries promptly and professionally.•Collaborated with warehouse teams to resolve operational challenges and ensure uninterrupted workflows.•Investigated and resolved client issues with patience and efficiency, ensuring high levels of customer satisfaction.•Liaised with carriers to resolve distribution issues, enabling prompt and accurate deliveries.•Oversaw end-to-end fulfilment processes—from inbound receipt to last-mile delivery—ensuring alignment with customer-specific workflows and service level agreements.•Proactively flagged incidents and potential risks to management to mitigate disruptions and uphold service standards.•Monitored inventory levels, conducted stock take activities, and kept stakeholders informed through timely updates.•Partnered closely with customer supply chain teams, warehouse teams, and fulfilment managers to enhance the customer service experience.•Created and analyzed reports to generate operational insights for fulfilment clients and internal leadership.•Maintained detailed documentation and demonstrated solid understanding of the claims process.•Supported onboarding and testing for new customers, features, or system implementations in pre-production environments.•Worked with IT teams to troubleshoot technical issues and contribute to enhancement deployments.•Identified and reported technology gaps in systems and workflows to drive continuous improvement.•Conducted market research and provided actionable insights to internal teams and business.•Took ownership of daily responsibilities while collaborating across business units to achieve shared goals.
Education
Vidya Prasarak Mandals K G Joshi College of Arts & N G Bedekar College of Commerce Chendani Bunder Road Thane 400 601
HSC, Commerce
2018 — 2020
Sri Vani Vidya Shala High School
SSC
S K Somaiya Vidyavihars College of Arts Science & Commerce Vidyavihar Mumbai 400 077
Bachelor of Business Administration - BBA, Logistics, Materials, and Supply Chain Management
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