Kshitij Arora
Microsoft PM | XLRI \'22 | Infosys \'20 | St. Xavier\'s School \'13
- Role
- Product Manager at Microsoft
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Kshitij Arora
AI Product Manager | Driving $50M+ Annual Impact | Enterprise CX, Compensation, and GTM Innovation at Scale I’m a product manager obsessed with delivering measurable, high-velocity impact. At the intersection of AI, enterprise SaaS, and business transformation, I build and scale products that move revenue, reshape user behavior, and become operationally critical. At Microsoft, I’ve spearheaded multiple AI-first initiatives—from driving $50M+ in renewal revenue and 20% faster deal velocity, to resolving $2M+ in compensation underpayments and eliminating legacy blackout periods in global business operations. My work blends deep user empathy with execution at scale—powered by systems thinking, data-driven roadmaps, and crisp stakeholder alignment across cross functional stakeholder teams. Whether it’s launching Copilot-led workflows, designing quoting engines that model “what-if” scenarios, or leading GTM for tools adopted by 40+ stakeholder groups globally, my north star remains the same: outcomes over output. If you’re building transformative enterprise AI products—or reimagining incentives, workflows, or CX in large-scale systems—I’d love to connect. Focus Areas: Product Strategy · Enterprise SaaS · AI/ML in Sales Tech · 0→1 Product Development · Copilot/LLM Integrations · Stakeholder Alignment · KPI Ownership · PRDs · A/B Testing · Compensation systems Always up for building what doesn\'t exist yet — and scaling what does, better.
Experience
Product Manager
May 2022 — Present
CX Innovation using Generative AI1.Drove $50M in annual support renewal revenue by embedding AI-powered cross-sell recommendations and retention insights into CRM workflows, alongside $10M in annual productivity gains.2.Improved deal velocity by 20% and reduced contract approval cycle by ~30% with AI-based approver recommendations and Copilot-generated approval summaries (completion estimates, failure reasons, and suggestions). Seller CSAT improved from 51 to 61 (↑20%).3.Launched a Gen AI-powered \"what-if\" quoting engine for SMBs, boosting quote win probability by ~20%.Compensation Innovation using AI1.Identified and resolved $2M+ in underpayments by enhancing comp calculation logic for 500+ consulting leads.2.Reduced compensation query resolution time by 90%(from 3 weeks to 2 days), significantly improving transparency and stakeholder trust.3.Eliminated $100K in arrears-related costs through automation and process optimization.Rhythm of Business (ROB) Enhancements1.Reduced year-end reporting blackout period from 2 weeks to 2 days, enabling smooth fiscal rollover and faster decision-making.Research, Strategy & Evangelism1.Led multiple pilot programs and user councils; conducted in-depth interviews and focus group discussions to validate needs and gather insights.2.Delivered roadmap presentations and product demos to executive leadership; iterated plans based on adoption metrics and qualitative feedback.3.Adpoted an AI-first product mindset and successfully orchestrated global launch efforts across 40+ stakeholder groups.
Education
XLRI Jamshedpur
Master's degree
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