Kshitij Tiwari

Senior Customer Success Manager

Role: Senior Implementation Consultant at Webgility
Location: Indore, MP, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Kshitij Tiwari

A competent and result-oriented professional with 9 plus years of experience in technical support and subject matter expertise. Technical knowledge pertaining to WordPress and various eCommerce shopping carts is my forte. I have excelled in implementing the shopping carts like Shopify, WooCommerce, Amazon, etc with the QuickBooks Desktop, QuickBooks Point of Sale, and QuickBooks Online.Excelled in understanding and troubleshooting various MySQL-related issues.Expert in customer management and has an experience as a customer success manager as well. Cross-skilled in handling Zoom Sessions, Calls, Chats, and Emails within the service levels and delivering excellent customer service.Currently working as an Implementation Specialist in Webgility Software Technocrats, Indore (Madhya Pradesh)Ex: Teammate at TaskUS India Pvt ltd (Shopify)Subject Matter Expert at Teleperformance (Yahoo Small Business)Technical Support Representative at Teleperformance (Yahoo Small Business)I also come with an overall experience of 8 plus years in teaching, mentoring, and coaching students preparing for IITJEE (Mains and Advance) and NEET with a success rate of 95%. I am an effective communicator with the ability to communicate with people at all levels and age groups.

Experience

Senior Implementation Consultant
Webgility
Jun 2022 — Present · Indore, IN

Education

Central Board of Secondary Education
HSC, Engineering Science
2003 — 2007

Contact information

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•••••@webgility.com
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Current company

Webgility

Technology, Information and Internet · 157 employees · Founded 2007 · San Diego, California, United States

Every ecommerce founder making a decision today is basing it on a number that is roughly right. Roughly right inventory. Roughly right margin. Roughly right cashflow. And because the number looks close enough, the decision gets made. The reorder goes through. The campaign gets approved. The hire happens. Almost right is not good enough. Webgility exists because the gap between roughly right and actually right has a dollar figure and most operators have never calculated it. A 2-point margin misclassification at $10M GMV is $200,000 of decisions made on fiction every year. An Amazon settlement posted as a single income line means 34 fee types invisible in your books. A month-end that closes on the 22nd means every board call, every investor update, and every strategic decision made before that date is made from numbers that aren't final. We are the only ecommerce accounting solution that guarantees book closure. Not faster reconciliation. Not better sync. Guaranteed books - right, real, and now. Always on. Always reconciled. Because the founders who know their numbers don't wait to decide. The decision is already made by the time the call starts. That is what we build. That is the standard we hold.

webgility.com

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About Kshitij Tiwari

Experience

Senior Implementation Consultant

Education

Central Board of Secondary Education

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