Kshitij Tiwari

Project Manager Senior Scrum Master @USAA

Led development and support of enterprise-grade software testing tools for USAA engineering teams, ensuring quality assurance across the SDLC through test case/data management, integration & API testing, and functional end-to-end automation to improve software reliability, accelerate speed to market, and support Agile digital transformation initiatives. Led Agile delivery using Scrum and SAFe frameworks, facilitating PI Planning, Sprint Planning, Daily Standups, Backlog Refinement, Sprint Reviews, and Retrospectives to drive cross-functional alignment and timely delivery of high-quality releases. Built and maintained JIRA Dashboards & Filters, Story Cycle time & Story Throughput to monitor burndown charts, velocity trends, defect leakage, and test coverage, providing real-time visibility and actionable insights to stakeholders and leadership. Partnered with Product Owners, QA, DevOps, and Engineering to define acceptance criteria, resolve critical impediments, and ensure all deliverables met business and technical quality standards prior to deployment. Executed capacity planning and resource allocation across Scrum and Kanban teams using Rally and Excel, optimizing throughput, balancing workloads, and eliminating bottlenecks. Enhanced stakeholder communication and transparency through Confluence documentation, KPI reporting, and executive status updates, enabling informed, data-driven decision-making. Championed defect tracking, quality assurance best practices, and test automation to increase automated coverage, reduce regression testing time, and improve defect resolution rates. Managed test case/data management, integration testing, and API testing frameworks integrated with CI/CD pipelines, enabling test automation, reducing manual effort, and improving release cycle efficiency.