Kshitij Saxena
Senior Quality Analyst | QA Audits • Process Optimization | Training & Development
- Role
- Senior Quality Analyst at MediBuddy
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Kshitij Saxena
Quality Assurance professional with 8+ years of experience across E-commerce, Insurance, and Healthcare, known for a results-driven and compliance-focused approach. Strong expertise in conducting sales and healthcare audits across calls, emails, and backend processes.Demonstrated leadership in coaching and mentoring teams, delivering actionable feedback to improve quality, accuracy, and customer satisfaction. Experienced in partnering with operations and training teams to close performance gaps and drive continuous improvement.Led quality improvement initiatives in the insurance sector, achieving measurable efficiency gains. Proficient in KPI tracking, quality reporting, and maintaining high standards of performance and regulatory compliance.
Experience
Senior Quality Analyst
Jul 2025 — Present
Senior Analyst with extensive experience in conducting audits and delivering structured feedback to drive continuous improvement in Inside Sales operations. Actively focused on enhancing service quality through regular refresher sessions, identifying training needs (TNI), and coaching new training batches on process adherence and best practices.Possess a strong understanding of audit frameworks, performance evaluation, and feedback mechanisms, while aligning sales teams with organizational goals. Known for motivating teams toward consistent performance improvement, ensuring quality standards, and supporting achievement of individual and business targets.
Education
Maharishi Mahesh Yogi Vedic Vishwavidyalaya
Bachelor of Commerce - BCom, Business/Commerce, General
2017 — 2020
JBM Higher secondary school
High School Diploma, Mathematics
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