Kshitij Raj
Clinical Support Officer Patient Flow & Access Coordinator @Nhs
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WORK HISTORY
Clinical Support Officer Patient Flow & Access Coordinator @Nhs
London, GB
Driving service improvement and patient flow across multidisciplinary teams to optimise care delivery and outcomes. Develop and manage end-to-end patient pathways, ensuring timely communication with patients and GPs. Oversee administrative functions with a focus on accuracy, compliance, and continuous process improvement. Monitor patient data in line with 18-week RTT targets and contribute to capacity planning, PTL updates, and safety standards. Champion collaborative working, clinical governance, and patient experience through clear communication and data-led decision making.
EDUCATION
K.V. ONGC VADODARA
HSC, 10th SCIENCE CBSE
University of Hertfordshire
Master's degree, International Business
Gujarat Technological University (GTU)
Bachelor of Engineering - BE, Mechanical Engineering
K.V. ONGC VADODARA
SSC, 12th SCIENCE CBSE
ABOUT KSHITIJ RAJ
I am an accomplished and strategic professional with proven expertise across management consulting, healthcare service delivery, and business support operations. With a Master’s degree in Strategy, Research, and International Business, I bring a rare blend of analytical thinking, operational execution, and leadership—shaped by hands-on experience across NHS Trusts, healthcare tech environments, and cross-sector partnerships.My career has been built on driving results across end-to-end service transformation, data-informed decision-making, and strategic relationship management. From leading complex multi-specialty care pathways and delivering measurable KPIs to managing operational risk and aligning service delivery with ICS priorities, I consistently deliver impact where it matters most: quality, efficiency, and patient experience. Core Areas of Expertise:Management Consulting: Translating complex problems into actionable strategies, stakeholder engagement, cost-saving initiatives, and continuous improvement across healthcare and business domains.Healthcare Service Delivery: Performance management (RTT, DM01), capacity planning, rota management, compliance, and integrated care model execution.Business Support & Operations: Process optimisation, risk oversight, budget alignment, project tracking, and support across admin, finance, and IT.With deep understanding of systems like Cerner EPR, TrakIt, NHS governance tools, and Microsoft Office Suite, I thrive in dynamic environments that require strong judgment, strategic thinking, and operational clarity.I’m passionate about modernising systems, enabling high-performing teams, and helping organisations deliver exceptional services through structured change and innovation. Whether it\'s solving operational bottlenecks, managing stakeholder expectations, or planning strategic initiatives—I bring the confidence, precision, and collaborative drive to lead transformation at scale.I’m now focused on advancing into leadership roles in consulting, healthcare operations, and business strategy, where I can continue driving measurable outcomes and shaping the future of service excellence.
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