Kshitij Mishra

Regional Trainer (North & East) @Landmark Group

Gurugram, IN

Create and implement training calendar (Stores, Warehouse and RO).Visit stores to do “On the job” training\'s and check efficacy of training\'s, also support.low performing employeesEvaluate feedback and adjust course delivery to ensure the highest level of quality, training effectiveness and customer satisfaction.Conduct Train the Trainer workshops on assigned topics as a subject matter expert (for stores).Research and share L&D best practices and trends.Conduct needs assessments to ensure training is meeting business needs and improving performance.Identify learning needs by consulting with TCMs and Business Managers / CMs.Conduct monthly training analysis and report progress.Support corporate team with learning design, delivery and new initiatives.Conduct mystery Shopping Audits to maintain the customer experience in the stores.Closely working on NPS to ensure higher promoters and educate employees to maintain store hygiene.Conducting at least 1 Behavioral Training Program for all the employees/roles every quarter.Conducting NHT for store leadership & transactional role and also refresher training for store back-end team.Maintain participant workbooks, facilitator instructor guides, power point presentations and other learning artifacts as needed

The Indian Society for Training & Development (ISTD)

Post Graduation Diploma

FDDI Business School (Ministry of Commerce and Industry, Government of India) , Institute of National Importance - By Act of Parliament

Bachelor of Science - BS