Kshitij Mahendra

Store Manager @PALMONAS

Lucknow, IN

Staff Management:Supervising and leading: Hiring, training, scheduling, and evaluating the performance of store staff. Fostering a positive work environment: Encouraging teamwork, motivation, and employee development. Managing employee relations: Addressing concerns, resolving conflicts, and handling disciplinary actions.Operations Management:Ensuring smooth store operations:Overseeing daily tasks, opening and closing procedures, and maintaining store standards. Inventory management:Monitoring stock levels, ordering new merchandise, and managing inventory turnover. Visual merchandising:Ensuring the store is visually appealing, properly stocked, and well-presented. Maintaining a safe and secure environment:Implementing and enforcing safety protocols and loss prevention measures. Sales and Customer Service:Driving sales performance:Implementing sales strategies, setting and achieving sales targets, and motivating staff. Providing excellent customer service:Addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. Analyzing sales data:Tracking sales trends, identifying areas for improvement, and reporting performance to higher management. Financial Management:Managing store budget: Controlling expenses, managing cash flow, and ensuring profitability.Maintaining financial records: Tracking sales data, managing inventory costs, and preparing financial reports. Other Key Responsibilities:Implementing marketing strategies:Developing and executing promotional campaigns and in-store events. Staying updated on industry trends:Monitoring competitor activity, understanding customer preferences, and adapting to market changes. Collaborating with other departments:Working with marketing, supply chain, and other teams to achieve store objectives. Ensuring compliance with company policies:Adhering to all store policies and procedures, including those related to health and safety.

University of Lucknow

Bachelor of Arts - BA