Kshitij Kumar

About Kshitij Kumar

Driving operational excellence through data-driven analysis, performance monitoring, and continuous process improvements. Ensuring 100% compliance with process, 5S, and EHS audit standards. Overseeing seamless coordination across FC-MH, MH-RC, and RC-FC operations with zero gaps. Managing S & OP adherence by monitoring hourly run-rates and optimizing RC metrics. Leading escalation management, driving resolution of critical issues with cross-functional teams. Directing root cause analysis (RCA) for quality issues, implementing corrective actions and ensuring timely IWIT completion. Collaborating with cross-functional teams (Admin, QA, HR, IT, Security, Training, Logistics) to ensure smooth day-to-day operations. Managing end-to-end fulfilment operations including order processing, inventory management, picking, packing, quality checks, and shipping. Building strong partnerships with warehouse teams, carriers, suppliers, and logistics leaders to deliver on SLAs and customer expectations. Developing, implementing, and standardizing SOPs for logistics, inventory control, and fulfilment operations. Leading workforce performance management and training initiatives to enhance skills and productivity. Strengthening supplier and customer relationships to drive communication, service excellence, and collaboration. Managing reverse logistics operations, optimizing cost efficiency and customer satisfaction. Enforcing compliance with safety, security, and operational policies. Driving 3PL performance improvement by aligning KPIs, tracking productivity, and ensuring accountability. Validating and reconciling vendor invoices, ensuring accuracy, transparency, and contract compliance. Significant Highlights: Spearheaded Big Billion Day Sale 2025, dispatching 6M+ shipments in 10 days, and earned a Trophy for successful execution. LEAN Six Sigma Yellow Belt Certified; implemented Best PAN-India LEAN Project on packaging adherence. Maintained zero outbound defects for 94 consecutive days, setting a performance benchmark. Honored as Employee of the Month (7x) for outstanding contributions. Enhanced re-inventorization accuracy to 99.2%(from 98.11%) within three months. Directed mobile verification & reverse pickup operations at two Noida sites, ensuring BER% consistently within target.

Experience

1. Assistant Manager

   Flipkart

   Dec 2018 — Present · Gurugram, IN

Education

• Bheemana Khandre Institute Of Technology

  Bachelor of Engineering - BE

  2005 — 2009

• Ishan Institute Of Management & technology

  PGDM

  2010 — 2012