Kshitij Kumar
Branch Manager | Branch Banking Professional | Customer Service | Sales & Operations | ICICI Bank
- Role
- Branch Manager at ICICI Bank
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Kshitij Kumar
As Assistant Manager 2 at ICICI Bank, my focus on KYC/AML vigilance ensures the highest standard of operational integrity. My role involves a meticulous approach to customer due diligence, including EDD and screening for high-risk entities, which safeguards our banking operations against fraud and maintains regulatory compliance. Our team\'s commitment to these rigorous processes upholds ICICI Bank\'s reputation for secure and trustworthy financial services.The strategic oversight of credit card chargeback procedures, both fraud and non-fraud cases, further exemplifies my dedication to protecting our customers\' interests. This dedication, within just over a year at ICICI Bank, has been pivotal in enhancing our fraud prevention measures. It is through this unwavering focus on operational excellence that we contribute to the bank\'s mission of providing secure and reliable banking experiences.
Experience
Branch Manager
Aug 2025 — Present · Hyderabad, IN
Managed end-to-end branch banking operations, enhancing customer service and driving CASA & liability sales. • Implemented cross-selling strategies that increased product uptake and improved customer engagement. • Ensured compliance with banking regulations and effective risk management, leading to a seamless banking experience.
Education
WeSchool ExEd
PGDM-BII-HB, Banking investment and Finance
Indira Gandhi National Open University
Bachelor of Arts (B.A.), Public Administration
2013 — 2017
SVKM's Narsee Monjee Institute of Management Studies (NMIMS), Bangalore
ICICI Young Banker Program (PGCBM) Post Graduate Certificate Banking Management., Banking and Financial Support Services
Yashwantrao Chavan Maharashtra Open University
Bachelor of Business Administration - BBA, Business Administration and Management, General
Skills
- Microsoft Word
- Powerpoint
- Microsoft Excel
- Ms Programs
- Team Management
- Sales Management
- English
- Business Development
- Microsoft Office
- Sales
- Negotiation
- Crm
- Customer Service
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