Kshitij Clement
Operations & Service Delivery Leader | Driving SLA & KPI Excellence | Process Optimization, Client Success & High-Performing Teams
- Role
- Deputy Manager Cx Operations at WNS
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Kshitij Clement
I am an Operations & Service Delivery Leader with 11+ years of experience driving…
Experience
Deputy Manager Cx Operations
Oct 2022 — Present · Noida, IN
Education
Father Agnel School
Higher Secondary
2003 — 2004
Institute Of Management Studies
Bachelor's degree
2007 — 2010
Somerville School, Noida
Senior Secondary
2005 — 2006
Amity Business School
Master of Business Administration (MBA) - International Business
2012 — 2014
Skills
- Workforce Planning
- Interviews
- Delegation
- Sales
- Account Sales Strategies
- Data-Driven Decision Making
- Corporate Sales Management
- B2b Sales
- B2b Marketing
- Upselling
- Powerpoint
- Cold Calling
- Strategic Planning
- Leadership
- Planning
- Customer Retention
- Customer Service
- Team Leadership
- Lead Generation
- Market Research
- Management
- Client Services
- Team Problem Solving
- Business Development
- Team Management
- Result Oriented
- Critical Thinking
- Online Lead Generation
- Problem Solving
- Concept Selling
- Client Relations
- Sales Retention
- Account Management
- Customer Relations
- Client Servicing
- Business Communications
- Managing Multiple Locations
- Ethical Decision Making
- Professional Communication
- Cross-Functional Problem Solving
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