Katie Smith
Network Performance Analyst @Motorola Solutions
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WORK HISTORY
Network Performance Analyst @Motorola Solutions
Analysis, interpretation, and presentation of all aspects of UK managed services Tetra network performance data in order to:Manage and minimise regional exposure to service credit payments across all three emergency service contracts.Make most efficient use of regional engineering resource by identifying, prioritising, and driving improvement of areas of poor network performance.Increase customer satisfaction through the reduction of repeat faults and the proactive improvement of network infrastructure.Drive improvements, working with regional service managers in the meeting of contractual service level agreements within the regions.Maximise efficiency in network maintainability through the management and reporting of Routine Inspection information to service managers and wider operational teams.External relationships with Customers and Key suppliers (Vodafone, MMX, Heyrods, Fissara)Internal relationships with Field Engineers, Service Managers, Estates, regional Schedulers, Service desk, NOC, Transmission, LogisticsResponsible for ensuring service credit payments to major customers are appropriate and act as primary contact for questions regarding service credits on specific contracts. collaborate with Service managers & Suppliers to drive down repeat faults & extended outages through analysis of raw data.Development, Continual Improvement, and adherence, to industry leading processes and best practices
EDUCATION
Bilton High School
GCSEs
Warwickshire college
National Diploma
SKILLS
ABOUT KATIE SMITH
At Motorola Solutions, my role as a Network Performance Analyst has honed my…
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