Karen Sherrill
Sales Operations & Customer Experience Leader | Salesforce, Renewals, RevOps | Channel & Public Safety SaaS
- Role
- Inside Sales Manager at Getac
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Karen Sherrill
I’m a Sales Operations and Customer Experience leader with 18+ years of experience supporting complex B2B technology organizations, including public safety and channel-driven sales models. I specialize in building scalable sales and revenue infrastructure, improving data accuracy, and creating operational clarity across the revenue and customer lifecycle.I bring a strong background in Salesforce optimization, pipeline management, KPI reporting, SaaS renewals, and cross-functional process improvement. I work closely with Sales, Finance, Product, Marketing, and Channel partners to align systems, reporting, and workflows with business goals and customer outcomes.Throughout my career, I’ve worked across sales operations, renewals, customer experience, enablement, and finance. I’m known for a hands-on, collaborative approach grounded in systems expertise (Salesforce, NetSuite), practical process design, and a customer-first mindset—helping teams operate more efficiently while delivering a better experience for customers and partners.
Experience
Inside Sales Manager
Oct 2021 — Present
Own Salesforce pipeline management, data accuracy, dashboards, and KPI reporting for inside sales and channel partners• Lead SaaS renewal operations including forecasting, reporting, partner coordination, and customer communication• Partner cross-functionally with Sales, Finance, Product, and Marketing to support pricing updates, product launches, and operational readiness• Deliver internal and partner training on systems, processes, and sales tools to drive consistency and adoption
Education
University of Phoenix
Bachelor of Science (BS), Accounting
2009 — 2011
Skills
- Strategic Planning
- Data Entry
- Manufacturing
- Accruals
- General Ledger
- Microsoft Access
- Financial Analysis
- Budgets
- Inventory Management
- Invoicing
- Payroll
- Forecasting
- Account Management
- Accounting
- Access
- Microsoft Word
- Project Management
- Saas
- Solution Selling
- Financial Reporting
- Team Building
- Account Reconciliation
- Outlook
- Salesforce.com
- Microsoft Office
- Sales
- Accounts Payable
- Contract Negotiation
- Program Management
- Accounts Receivable
- Netsuite
- Negotiation
- Customer Relationship Management (Crm)
- Revenue Assurance
- Customer Service
- Crm
- Microsoft Excel
- Powerpoint
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