Sharad Singh
Vice President| CXX, Digital Strategy & Transformation| IoT| BI & Analytics| Winner, Next100 Future CIO Award
- Role
- Vice President & Head Customer Experience & Lifecycle Management at Vodafone Idea Limited
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sharad Singh
24 years of progressive experience driving game changing technology-driven and business-centric digital transformation across sectors - Manufacturing, Information Technology, Telecom Services and, geographies - India, Americas, Asia Pacific, Europe and South Africa. Specialties: Sales Transformation, Program Management, Client Relationship, Vendor, Contract Management.Digital Thinker - human centric design approach, process reengineering, automation, analytics. BSS – CRM, Order Management, Customer Self Service, Billing.Quality - Balance Scorecard, ISO ITIL V3, Tata Business Excellence Model TBEM
Experience
Vice President & Head Customer Experience & Lifecycle Management
Mar 2020 — Present · Mumbai City district, IN
Own the Customer Experience for the VIL Enterprise Customers. Set the vision, strategy and leadership for service and lifecycle management. Extend leadership and accelerate profitable growth.
Education
Tata Group Executive Leadership Course (TGeLS)
Course conducted by Ross Business School, Michigan; Management & Leadership
2013 — 2013
Bangalore University
Bachelor of Engineering - BE, Instrumentation & Electronics
1996 — 2000
XLRI Jamshedpur
Master of Business Administration (MBA), Marketing
2004 — 2005
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