Kshanika Patel
UX Researcher | Product Designer | Strategist
- Role
- Ux Researcher at USAA
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Kshanika Patel
I’m a UX Researcher & Product Designer with 5+ years of experience turning deep user insights into intuitive, scalable, and impactful product experiences. My work blends empathy-driven research with strategic design thinking to uncover unmet needs, reduce complexity, and create meaningful interactions across fintech, healthcare, and enterprise systems. I specialize in mixed-methods research, interaction design, journey mapping, and transforming complex workflows into user-friendly solutions. Whether leading discovery efforts, running usability tests, or designing responsive interfaces, I partner closely with cross-functional teams to ensure decisions are always anchored in real user value. I’m passionate about shaping products that are not only functional—but delightful and inclusive, using data and empathy as my north star. Let’s create experiences that truly connect.
Experience
Ux Researcher
Jul 2024 — Present
Led foundational and evaluative research across lines of business including auto loans, life insurance servicing, AI-powered virtual assistants (Search, Chatbot, IVR), and concept testing for the launch of a new investment platform—informing high-level product strategy, feature prioritization and roadmap.• Facilitated research share-outs and workshops to translate findings into prioritized product opportunities—improving feature decision velocity.• Partnered closely with PMs, designers, developers and business partners to iterate on solutions and ensure research insights shaped design from early discovery through launch. • Translated complex research insights into design requirements to create concepts, wireframes, prototypes to communicate vision.• Empowered design teams on research best practices and provided support on facilitating usability tests.
Education
Westcliff University
Master of Business Administration - MBA
National Institute of Fashion Technology, India
Bachelor of Design
Savannah College of Art and Design
Master of Arts - MA
Skills
- Graphics
- Fashion Illustration
- Trend Analysis
- Adobe Illustrator
- Knitwear
- Graphic Design
- Teamwork
- Adobe Photoshop
- Lingerie
- Sketching
- Illustrator
- Draping
- Fashion Design
- Photoshop
- Indesign
- Microsoft Office
- Fashion
- Trend Forecasting
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