Kseniya Mazur
Certified Salesforce Developer | API Integrations | Cloud Solutions
- Role
- Salesforce Developer at Ideal Team Group
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Kseniya Mazur
Salesforce Developer with over six years of experience specializing in the Salesforce…
Experience
Salesforce Developer
Nov 2023 — Present
Developed Salesforce Messaging and chatbot functionalities to enhance customer engagement across multiple regions• Configured Service Cloud features, including entitlement management, to enhance customer support operations and improve case management and resolution times• Engaged with customer and team members to gather requirements and feedback to implement tailored Salesforce solutions that meet business needs• Led and optimized the release process by collaborating with cross-functional teams, ensuring efficient and seamless deployments
Education
Belarusian State University of Informatics and Radioelectronics
Master of Computer Science, Information Technology and Management, Artificial Intelligence
2019 — 2021
Belarusian State University of Informatics and Radioelectronics
Bachelor's degree, Information Technologies and Managment, Automated Data Processing Systems
2011 — 2016
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