Kseniya Mazur

Certified Salesforce Developer | API Integrations | Cloud Solutions

Role
Salesforce Developer at Ideal Team Group
Location
San Francisco, CA, US
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Kseniya Mazur

Salesforce Developer with over six years of experience specializing in the Salesforce…

Experience

  1. Salesforce Developer

    Ideal Team Group

    Nov 2023 — Present

    Developed Salesforce Messaging and chatbot functionalities to enhance customer engagement across multiple regions• Configured Service Cloud features, including entitlement management, to enhance customer support operations and improve case management and resolution times• Engaged with customer and team members to gather requirements and feedback to implement tailored Salesforce solutions that meet business needs• Led and optimized the release process by collaborating with cross-functional teams, ensuring efficient and seamless deployments

Education

  • Belarusian State University of Informatics and Radioelectronics

    Master of Computer Science, Information Technology and Management, Artificial Intelligence

    2019 — 2021

  • Belarusian State University of Informatics and Radioelectronics

    Bachelor's degree, Information Technologies and Managment, Automated Data Processing Systems

    2011 — 2016

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Kseniya Mazur — Salesforce Developer at Ideal Team Group in San Francisco, CA, US | Unifers