Kendra Seaman

About Kendra Seaman

My career history is rich in executing strategic transformations by establishing global Program Management Offices (PMO) and project Centers of Excellence (COE).With nearly 20 years overseeing change management, project portfolio processes, and strategic planning, I establish best-in-class teams and drive the transformation of global PMOs across organizations, affecting over cross-functional staff.EXPERTISE LEADING & DEVELOPING Global PMO Evolution Program Governance Models Business Transformations Modern Operations Process Improvement Change Management InitiativesMy early career includes an ambitious trajectory on my company’s management track, leading to the launch and leadership of a Global Transformation Office. I brought that ambition to my future professional work in establishing, planning, developing, launching, and strategic maintenance of PMOs and CEOs.I established winning teams, set priorities, created governance models, and codified communications standards based on industry best practices and strategic business analysis and forecasting. I found a niche for my talent in leading companies through difficult transitions or total transformations using modern professional tools, methodologies, and resources. I am educated, with a Master of Science in Project Management and hold multiple project management credentials with professional development always being a personal priority.ACHIEVEMENT HIGHLIGHTS Established multiple Program Management Offices (PMO), including recruiting/onboarding, portfolio management processes, application of program governance, and alignment with other PMOs and project functions Pioneered a company-wide change transformation, uniting staff and shifting their processes to support a new subscription business model, modernizing customer onboarding, adoption, and renewal operations Drove the evolution of a Technical Support PMO into a Global Transformation Office, responsible for strategic, transformational program delivery across the Customer Success organization with ~1200 staffLiving my personal values is crucial to how I operate, both in my personal and professional world:Achievement Strength Sociable Integrity Respect Communication Composure Compassion

Experience

1. Sales Pmo Director

   Calix

   Apr 2023 — Present

Education

• Western Washington University

  Bachelor's, Industrial Technology

• Northeastern University

  Masters, Project Management

Skills

• Cross-Functional Team Leadership
• Leading Change
• Integration
• Project Portfolio Management
• Customer Service
• Project Planning
• Service Delivery
• Technical Support
• Business Analysis
• Strategic Planning
• Business Process Improvement
• Team Building
• Management
• Program Management
• Project Management Office (Pmo)
• Itil
• Culture Change
• IT Strategy
• Project Management
• Risk Analysis
• Call Centers
• Risk Assessment
• Service Desk Management
• Case Management Software
• Pmo
• Case Management Services
• Leadership
• Service Catalog
• Operational Support
• Process Improvement
• IT Service Management
• Change Management
• Business Process
• Team Leadership