Kim Blanchard-Harris

About Kim Blanchard-Harris

High-performing, client-focused client experience leader with over 13 years\' experience. Strong process improvement, business operations, and people management skills. Proven ability to solve problems and drive results.

Experience

1. Vice President, Support - North America India

   Clinisys

   Jan 2024 — Present

   Lead a geographically distributed team of ~100 professionals across customer support and training, delivering scalable, high-touch services to enterprise clients in healthcare, life sciences, and interfacing- Implemented structured escalation frameworks and SLA governance to improve resolution time, driving improvement in customer satisfaction scores (CSAT)- Serve as executive sponsor for high-impact customer accounts, fostering C-level relationships and ensuring transparency, trust, and retention- Spearheaded process automation and analytics initiatives that increased operational efficiency and improved visibility into support performance metrics, including time-to-resolution and retention impact- Lead with a customer-first mindset, emphasizing proactive outreach and collaborative partnerships that extend beyond transactional support-Laying the groundwork for AI-enabled support models by integrating automation, structured escalation protocols, and data-driven service delivery.

Education

• Indiana University of Pennsylvania

  B.S. in Education

  1994 — 1999

• University of Arizona

  Master of Business Administration (M.B.A.)

  2016 — 2018

• Defense Language Institute

  Graduate with Honors

  2001 — 2002