Kumar Shubham Anand
Aspiring SRE/Networking/Infrastructure Engineer | Proactive Monitoring @ Salesforce | Pursuing M.Tech in Cloud Computing| 6x Salesforce Certified | ALL STAR Ranger | BITS Pilani | NIT Jamshedpur
- Role
- Prom Engineer, Signature Success, Commerce Cloud at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Kumar Shubham Anand
Site Reliability and Cloud Engineer with experience in building and operating reliable…
Experience
Prom Engineer, Signature Success, Commerce Cloud
May 2023 — Present · Hyderabad, IN
Assisting customers in troubleshooting and implementation of Salesforce Commerce cloud services-Demonstrating analytical, troubleshooting, and problem-solving expertise in Pipeline Controller, Average response time, Order placement pipeline, external services, error monitoring and similar SFCC parameters-Managing customer expectations and the customer experience to maximize customer satisfaction-Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools like AppDyanamics, Graffana, LogCentre, CloudFlare,etc and escalation teams as necessary
Education
National Institute of Technology Jamshedpur
Bachelor of Technology
2016 — 2020
1% Club
Personal Finance Mastery
2024
The Pentecostal Assembly School
Intermediate
2013 — 2015
The Pentecostal Assembly School
Matriculation
2001 — 2013
BITS Pilani, Hyderabad Campus
Master of Technology - MTech
2025 — 2027
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