Krystle Thornton

About Krystle Thornton

Results-driven Customer Leader with 7+ years of experience scaling and leading high-performing teams and ensuring exceptional customer experiences. Adept at building and nurturing client relationships, driving customer retention, and optimizing processes for scalable growth.Snapshot of My Career Highlights:* My credible history of success is directly related to accelerating business scalability through customer requirements anticipation, internal/external communications management, and strategic change initiatives.* Employers recognize me for my key strengths in identifying pain points by orchestrating customer engagement to maximize sales generation.* Leverage exceptional expertise in steering the customer transition towards enterprise service platforms through team development, coaching, and leadership.* I have established a solid track record of achieving lucrative outcomes for high-profile businesses across varied industrial segments by executing customized service delivery plans*In my first three months leading SMB implementation, I improved retention by 40%*Through my 1.5 years leading Enterprise implementation, I retained 100% of our Enterprise customers (~10million)*I established a go-to-market model to adopt across Product, Marketing, Customer organizations

Experience

1. Hint Health

   Present

Education

• Oregon State University

  Bachelors of Science, Public Health: Health Promotion & Education

  2001 — 2006