Krystian S.

Senior Product Support Engineer (Ic3, Enterprise) @n8n

Berlin, DE

I provide advanced technical support for enterprise customers running self-hosted and cloud n8n deployments, operating at the intersection of infrastructure architecture, distributed systems, and cross-functional collaboration.My work focuses on cloud-native platforms and system reliability, including AWS EKS and IAM (Pod Identity, IRSA), Kubernetes-based scaling models, Redis and PostgreSQL for distributed coordination and state management, secrets management with HashiCorp Vault and External Secrets, and platform security such as TLS, certificate chains, and CA trust stores. I regularly advise customers on high-availability designs, scaling strategies, and production-grade deployment patterns.Beyond direct customer support, I act as a technical escalation point and interface for Engineering, SRE, Product, Sales, and CSM teams. I translate complex customer architectures and constraints into actionable technical input, contribute to internal documentation and enablement, and drive improvements in support processes and escalation quality.

Wyższa Szkoła Kształcenia Zawodowego

Bachelor of Engineering - BE, Cybersecurity

Zespół Szkół Technicznych w Kolbuszowej

Ausbildung, Information Technology