Krystel Boucquaert Barbarella
Customer Success Manager @Eutelsat
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WORK HISTORY
Customer Success Manager @Eutelsat
Ensure product adoption within CustomersCompanion to the Customer during the whole Connectivity experienceCustomer advocacy to enhance marketing and product approach
EDUCATION
Harvard University
Fundamentals of Neuroscience : Neurons and Networks, Neuroscience
IATA Training
GDS fares and ticketing
Communication
Licentiate degree
ABOUT KRYSTEL BOUCQUAERT BARBARELLA
As Customer Success Manager, my role encompasses championing product adoption and advocating for a seamless connectivity experience for our Clients. With a focus on win-win relationships, I reunite marketing and product development around customer needs, ensuring satisfaction and enhanced business outcomes.Bringing expertise in digitalization and CRM integration, my work has been pivotal in transforming the Corporate approach to Customer engagement. Through CX project management and cross-functional collaboration, we successfully deliver a diverse product portfolio to our Clients. The key for Success? Create and maintain an agile and Customer centric business environment.
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