Krystal Hulley

Analyst Speech and Data Analytics @CareCentrix

Hamden, CT, US
EMAILS
k••••••••@carecentrix.com
MOBILE NUMBERS
+12•••••••62

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WORK HISTORY

Sep 2017 — Present

Analyst Speech and Data Analytics @CareCentrix

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Hartford, CT, US

SKILLS

ManagementMicrosoft OfficeGap AnalysisPresentation DevelopmentProject Management Body of Knowledge (Pmbok)Mobile DevicesCustomer SatisfactionCall Center DevelopmentCustomer RetentionReporting & AnalysisCustomer ServiceWorkflow ManagementTeam LeadershipBusiness EfficiencyLeadershipAccount ManagementPresentation SkillsStrategic PlanningQuality ManagementBusiness StrategyCustomer Experience ConsultingProject PlanningBusiness Process ImprovementTelecommunicationsProject ManagementEmployee Training

ABOUT KRYSTAL HULLEY

Business Analyst with 13+ years of progressive experience in data analytics, curriculum development, program/project management, quality performance improvement and team leadership. Possesses advanced skills in data collection/analytics/trending and the development of innovative solutions to complex problems. Extremely successful in improving both operational and financial efficiency for a fortune 500 company. Recently earned my PMP® in Project Management from the Project Management Institute.Areas of Expertise: Project Planning Project Implementation Data Analysis Transformational Leadership Quality Assurance Change Management Process Improvement Developmental Coaching Risk Management Stakeholder Management Microsoft Office Suite SQL VBARecent Professional Accomplishments: Served as a multi-faceted leader by motivating and directing the operational objectives of Consultants in 9 states. Spearheaded the implementation of a national quality improvement program for over 2,500 employees and 400 leaders, transforming the customer experience. Identified specific performance opportunities and implemented low cost/no cost solutions saving $1.9 million dollars after one year.

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