Krystal Hulley
Business Analyst | Program Manager | Transformational Leader
- Role
- Analyst Speech and Data Analytics at CareCentrix
- Location
- Hamden, CT, US
- LinkedIn followers
- 500 followers
About Krystal Hulley
Business Analyst with 13+ years of progressive experience in data analytics, curriculum development, program/project management, quality performance improvement and team leadership. Possesses advanced skills in data collection/analytics/trending and the development of innovative solutions to complex problems. Extremely successful in improving both operational and financial efficiency for a fortune 500 company. Recently earned my PMP® in Project Management from the Project Management Institute.Areas of Expertise: Project Planning Project Implementation Data Analysis Transformational Leadership Quality Assurance Change Management Process Improvement Developmental Coaching Risk Management Stakeholder Management Microsoft Office Suite SQL VBARecent Professional Accomplishments: Served as a multi-faceted leader by motivating and directing the operational objectives of Consultants in 9 states. Spearheaded the implementation of a national quality improvement program for over 2,500 employees and 400 leaders, transforming the customer experience. Identified specific performance opportunities and implemented low cost/no cost solutions saving $1.9 million dollars after one year.
Experience
Analyst Speech and Data Analytics
Sep 2017 — Present · Hartford, CT, US
Skills
- Management
- Microsoft Office
- Gap Analysis
- Presentation Development
- Project Management Body of Knowledge (Pmbok)
- Mobile Devices
- Customer Satisfaction
- Call Center Development
- Customer Retention
- Reporting & Analysis
- Customer Service
- Workflow Management
- Team Leadership
- Business Efficiency
- Leadership
- Account Management
- Presentation Skills
- Strategic Planning
- Quality Management
- Business Strategy
- Customer Experience Consulting
- Project Planning
- Business Process Improvement
- Telecommunications
- Project Management
- Employee Training
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