Krystal C. Barnes-Miller

About Krystal C. Barnes-Miller

A seasoned HR Expert with over 15 years of experience in driving enhanced performance…

Experience

1. Onboarding Training Manager & HR Manager

   Advanced Call Center Technologies, LLC

   Oct 2020 — Present

   Drive strategy and execution for full-cycle Human Resources including talent management, succession planning, talent acquisition, disengagement, leadership development, organizational design, payroll, benefits & compensation, administration, claims management, time & attendance, learning & development, employee engagement, policy management, change management, and conflict resolution. • Lead successful training groups by inspiring/engaging trainees using multiple learning tools to motivate and allow learners to flourish. Delivered material/information to trainees and taught all aspects of programs according to the client guidelines; equipped trainees to be self-sufficient agents who guide customers to solutions.• Maintained class roster and attrition reports and weekly productivity reports; produced quality agents, who know and understand the campaign\'s products, policies, and procedures to meet contractual obligations.• Track key HR metrics, compile salary reports/data, provide recommendations, and keep current with relevant employment-related legislation, Employee Handbook, HR trends, and best practices to ensure relevancy and compliance.• Facilitate change management and contribute to the design of the overall Talent Acquisition Strategy in partnership with senior management.• Identify strategies for continuous improvements through close collaboration with senior leadership teams related to best HR practices, policies, and operational processes.

Education

• Florida Agricultural and Mechanical University

  Masters

Skills

• Public Relations
• Organization
• Proofreading
• Video
• Organizational Development
• Public Speaking
• Community Development
• Program Management
• Speech Writing
• Voice Acting
• Commercials
• Management
• Analysis
• Recording
• Public Policy
• Conflict Resolution
• Copywriting
• Audio Editing
• Spoken Word
• Training
• Policy
• Social Networking
• Communication Skills
• Human Resources
• Leadership Development
• Voice Over
• Government
• Nonprofits
• Social Media
• Personnel Management
• Editing
• Post Production
• Strategic Communications
• Employee Benefits
• Research
• Administration