Krystal Bibeau

Business Intelligence Manager @Spectrum Reach

Actively and consistently support all efforts to simplify and enhance the customer experience.Provide guidance and education in the interpretation and application of BI products.Communicate data integrity issues, nuances, and insights to all levels of the company in a clear and concise manner.Maintain Key Operating Metric definitions and owns BI single source of truth reporting.Monitor and manage requests from the business to the Business Intelligence Group.Query data to provide information requested by business users.Presents data in a fashion that is easily consumable with proper documentation for successful user adoption.Ensure the proper hands-offs and coordination between BI Project teams, Data Architecture Team, Prod Operations, stakeholders and external providers.Create and maintain report documentation, data dictionary, and training materials for customers.Ensure leadership in BI and customers are aware of project status in a timely mannerPartner with broader Business Intelligence Group to ensure expectations are aligned within BI and across the overall effort.Manage the delivery of projects through requirements gathering, development lifecycle, user acceptance testing, and packaging the final product for end-user adoption and consumption.Execute on a roadmap of business focused BI initiatives with a clear understanding of all deliverables and associated deadlines.