Krystal Wilson

Krystal Wilson

Area Director of Human Resources @Arlo Hotels

New York, NY, US
EMAILS
k••••••@arlohotels.com
MOBILE NUMBERS
+19•••••••65

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WORK HISTORY

Jun 2022 — Present

Area Director of Human Resources @Arlo Hotels

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New York, NY, US

Oversee People Services for three NYC hotels, supporting 250 team members and third-party employees.• Develop and execute HR strategy aligning with business objectives, focusing on talent acquisition, retention, and culture.• Lead implementation of HR policies, compliance, and best practices, ensuring legal adherence.• Manage recruitment and workforce planning for hourly and leadership roles, optimizing hiring processes.• Drive employee engagement, conducting surveys, interpreting results, and implementing action plans.• Manage compensation strategy, including wage/salary reviews and market analysis.• Spearhead brand-wide recognition programs, employee events, and engagement initiatives.

EDUCATION

N/A

Hofstra University

Communication, General

ABOUT KRYSTAL WILSON

Krystal Wilson is an experienced Area Director of People Services with a strong background in hospitality and multi-property HR leadership. She currently oversees the People Services operations for four Arlo Hotels properties in New York City, supporting more than 400 team members and partnering closely with General Managers, Directors of Operations, and senior leadership to create consistent, people centered practices across the NYC portfolio.Krystal leads every aspect of HR, including employee relations, investigations, compliance, recruitment, and development. She is known for balancing structure and empathy, building clear processes that help managers lead effectively while ensuring fairness, communication, and accountability at every level. She has played a key role in shaping Arlo’s culture through initiatives that celebrate and engage teams.Krystal brings a thoughtful, steady, and solutions focused approach to HR leadership. She is both strategic and hands on, trusted by executives and property leaders alike to guide teams through complex situations while building strong, positive workplace cultures.

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