Krystal Klundt
Manager, Global Governance, Consumer Insights & Business Analytics @SC Johnson
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WORK HISTORY
Manager, Global Governance, Consumer Insights & Business Analytics @SC Johnson
Develop and action best-in-class service strategies to elevate the consumer experience and strengthen consumer loyalty.• Work hand in hand with the Regional Leads and their global contact center suppliers to implement programs and ensure best practices are shared among the regions.• Develop a working relationship with key internal clients (Legal, Public Affairs, Corporate Risk and Global Security) and keep them apprised of issues and trends. Make recommendations for corrective action, as appropriate. • Plan and implement policies and procedures or governing program to reduce risk to the company, including oversight to global property damage claims, medical contact handling and highly sensitive contacts • Assess industry trends and consumer affairs landscape to pilot opportunities for innovation. • Proactively work with the Brand Teams to bring the voice of the consumer to the forefront, driving improvements to quality• Participate in activities to market/advertise capabilities of Consumer Affairs externally.• In conjunction with Regional Lead, support Consumer Affairs Social Media program which includes, – but not limited to – monitoring, engaging and reporting on these activities and bring feedback to life for the organization.• Implement new technology to support social (i.e. chat, text)• Rollout global consumer relationship management tool
EDUCATION
Carthage College
Bachelor’s Degree, Business Administration and Management, General
Carthage College
Master's degree, Business Design & Innovation
University of Wisconsin - Parkside
Business Administration and Management, General
University of Wisconsin - Fox Valley
Psychology
SKILLS
ABOUT KRYSTAL KLUNDT
Director, Marketing Operations, Consumer Experience Center
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